26 October 2011

Did Steve Jobs Change the World?

There will be many articles written about the legacy of Steve Jobs for years to come.  An innovator of his time, he will no doubt stand above the rest from many fronts.  Today, I pose a simple question:  Did Steve Jobs change the world? Did he make life better for the masses or was he merely a superior technologist ahead of his time?  Where does his contributions stack up against legacies of other non-business leaders?

As a premise, its hard to argue that Jobs hasn't conquered the business world.   Peers such as Ellison or even Iacocca can't compare to his accomplishments. Business management specialists such as Jack Welch were just that.  Jobs single-handedly disrupted three multi-billion dollar industries:  computing, telephony, and music.   More importantly, he changed the way the entire world lives.  If you look throughout history of business, perhaps a few industrialists such as Henry Ford or John Rockefeller have exerted this kind of influence on society.

Sure Jobs increased our quality of living, but has he provided clean water for the developing world or solved life-threatening problems?  I've written about the lack of tech philanthropists and Jobs is a prime example.  Not to spotlight Jobs' lack of giving, but he is an interesting contrast to Bill Gates who's done less in the business world but much more in the non-profit world.  Whose actions are more valuable?  And where does Jobs compare to other types of leaders such as Gandhi who brought significant social benefit?  

One can argue that Apple has enabled the very poor to participate in the world economy thanks to its devices.  The information gap between the poor and rich or educated and uneducated is virtually gone thanks to the ubiquity of  the internet  and information access.   Sure Apple only played a small role in the development of this ecosystem, but their products are the ones that people touch and know.  They certainly helped flatten the world.   But is this more significant than the Gates Foundation pledge to eradicate malaria?

Part of the answer is philosophical.  Given my Ayn Rand roots, I place greater weight on business accomplishments than most.  I simply think business is the most effective and efficient way to improve society (although I think more direct causes such as microfinance or social ventures are more impactful than traditional for-profits).   I don't suggest Jobs has done more for the world than people like MLK; but if any business leader should make the top 10 list of world changers it should be Steve Jobs. He was much more than an accomplished technologist - he changed the way people communicate, access information, and ultimately live.  Jobs' legacy in the business world will be talked about for centuries to come, but it will be more interesting to see how his accomplishments will be characterized in the history books of the future.

05 October 2011

Can New Companies Scale without Losing their Edge?

Everyone knows that big companies suck.  We hate to deal with them.   Once a company becomes a certain size, they layer on bureaucracy and inefficiency, lose their focus on customers, and fail to react to market demands as a result of things like the Innovator's Dilemma. At the same time, we like the fact that size brings ability to scale, reach a wider audience, and broaden a product portfolio. A topic for another day will address the optimal size of a business, but today I bring this discussion into the tech sector. Since companies today are built differently with a new DNA, will they be able to scale in size while overcoming the big company law of diminishing returns?

As an example, E-commerce is in its infancy right now (~8% of retail purchases) and poised to grow rapidly. Amazon rules this space both in terms of sales and customer service.  They've made it easy to purchase, easy to deal with, and profitable at the same time.  But what happens when Amazon triples in size? Or when they are forced to build brick and mortar stores (which i think they will in 5 years)?  Can they retain their competitive advantage or will they fall prey to the many retailers that lose their edge sauce in times of rapid expansion? 

There is a tipping point where companies start to decline.  A good metric used to be sales or employee counts, but not anymore.  A sheer growth in revenues used to automatically add layers of inefficiency to the process, but technology has changed that trend.  It doesn't matter how many users Facebook adds or how many songs you buy on ITunes because there is very little incremental cost to process and distribute.  Simply put, the internet has allowed businesses to scale much quicker (Amazon does so with 1/2 the employees of Best Buy).  While productivity gains have always occurred in the past, not at the level of today's pace.   Companies can ramp up sales and production in a matter of weeks, but they can fall just as fast.   Just look at the pressure on Netflix, which was Wall Street's darling just months ago.  Barriers to entry have dissipated, technology has leveled the playing field forcing big companies to remain on their toes.  Its good for customers, and ultimately good for companies themselves since they have to focus on competition despite significant growth. 


I also think the culture has changed in today's companies. Concepts such as hierarchy and process are seemingly outdated.  Perhaps its partly a generation shift in mentality from the Gen Y's or the fact that the new workforce is built to be flexible (gone are the 50 year careers at Ford).  Most of these new companies are founded by engineers not corporate folks.  They are more concerned with coming out the best product than the bottom line.  You've seen the perks at Valley companies like Google; tech companies seem to be more youthful and humble than their predecessors.  Sure deep pocketed VCs have funded their teenager portfolio company lifestyles on the backs of bubble valuations, but today's corporations feel different.  Working at Google or Apple will yield you a much different experience than General Electric or even the old tech companies like Dell.    

But like all teenagers, they eventually will have to grow up.  And to really take a bit out of the old world apple, these new concerns are going to have to move into areas where they struggle such as customer service, offline transactions, and enterprise sales. While Microsoft has robbed companies for years with their licensing fees for Office and Windows, for example, try to find an 800 number if you are struggling with your corporate Gmail account. These "freemium" business models most tech companies employ are good for certain niches but not on a large scale.  Its hard to balance a free/ad based offering with a fee-based one at the same time.  Companies like Amazon who have mastered old world logistics and new world technology have a better shot at managing growth without adding too much inefficiency.  Other companies will have to adapt and incorporate old world processes in order to expand beyond early adoption.  Lets hope the next generation of companies have a better shot at avoiding red tape as long as they maintain their focus on product and customers. 

09 September 2011

Is the Bandwidth Glut Over?

We all remember the internet revolution of the late 90's, but perhaps even bigger was the telecom boom.  Billions of dollars went into internet infrastructure companies that increased network capacity with hopes of trying to cash in on a Netscape-type exit.  Then, the bubble burst.  Fiber lay dormant in the ground.  Investment halted.  Demand didn't materialize fast enough as pundits called it a "glut."   But now, in the midst of internet 2.0, have we past that point and entered into an era of undercapacity?  Many of the projected growth levers of the 90's are finally starting to hit mass adoption in ways never imagined 15 years ago while investment in internet networks has slowed.  With the diverging demand and supply characteristics in play, is the bandwidth glut officially over? Is there a telecom boom 2.0 on the horizon?

The Telecom Act of 1996 helped drive the influx of competition and investment into the market shortly after it was passed. The timing could not have been more perfect as the internet hit the masses around the same time.  Deregulation, lofty projections, and loads of investor cash all created a perfect storm for a boom in capacity.  VCs threw money at companies involved in fiber deployment, electronics and software, and telecom-based real estate all in the haste of meeting forecasted demand.  Unfortunately for those investors, most of them failed. Most of them shut their doors, had their assets sold for pennies on the dollar, or got swallowed up by consolidators like Level 3.

The days of build it and they will come are over.  There are very few investments in pure infrastructure companies right now.  Incumbents such as Verizon and Sprint used to sell capacity through wholesale channels are now scaling back and using it for their own networks.  Once it becomes a cost center versus a revenue source, there is always a risk of underinvestment (remember the IPhone AT&T network fiasco?).  As everyone knows, the economic backdrop in which the current internet 2.0 is now flourishing is cautious at best.  Capital Expenditure budgets are being slashed and scrutinized much more than before.  All of these things are leading to a somewhat supply crunch or at least a lag in deployment.  This is at a time when demand is booming. And will continue to do so for years to come.

During the first wave, people were merely accessing web addresses and text files which required very small usage of bandwidth (excluding Napster and porn).  Now that is a fraction of what we are doing today.  Pictures, streaming video, video conferencing, peer to peer, Facebook, ftp sites like Dropbox are all contributing to a huge increase in bandwidth per user. Cloud computing, a concept that centered on demand forecasts in the late 90's, is finally here in a big way.  But this is just the start.

Nobody back then imagined the worldwide explosion of smartphones and tablets.  All of these users are mapping, chatting, downloading apps, and accessing multimedia via the net on their mobile devices. The problem is the internet networks from the 90's were not built for this demand.  There is a mass rush right now to scale wireless networks to keep pace with demand.  Back then traditional TV and telephone had separate distribution systems.  They have all converged onto IP-based platforms (or moving that way quickly).  Radio is next.  That's huge.  Other mediums and industries that we have not even contemplated are sure to follow further increasing demand for bandwidth.  Just look at the skyrocketing prices of data center stocks like Equinix or Digital Realty or the fact that Amazon's server business is approaching $1B in revenue.

Despite the fact that supply might not be keeping up with demand through traditional means such as fiber-based networks, innovation is on the rise.  Huge strides in wireless networks are being made, new mediums such  power and electricity are becoming more plausible, and component costs continue to drop allowing companies to light those late 90's networks cost effectively.  So while the bubble valuations are back in the web-based world, we haven't seen it in the infrastructure realm.  Since history tends to repeat itself, its only a matter of time before we see Telecom Bubble 2.0.

23 August 2011

Strategic Alternatives - A Corporate Exercise in Futility

When a publicly traded company announces that it is exploring "strategic alternatives" for a part of its business, something has gone terribly wrong.  In the short-term, it signals a failed strategy; more importantly, it is an indicator of a company with a lack of a good long-term strategy and management discipline.  There's nothing more destructive to shareholder value than a pattern of corporate restructurings, mergers, divestitures, and other "strategic alternative" type transactions.  They usually fail to deliver what they promise, cost the company tons of cash and lost focus, and generally result in a big waste of time.  

HP got trounced last week when it announced it was exploring strategic alternatives for its PC business, shutting down tablet/phones, and overpaying for a software company.  Huh?  They just bought Palm a year ago and made the blockbuster Compaq deal less than 5 years ago (they also dub the Autonomy deal as "transformative").  HP spent billions on these deals, incurred huge transaction and restructuring costs only to completely unwind them years later.  What was the point all this nonsense? HP shares are trading now below what they were prior to Compaq; wouldn't shareholders have been better off with cash dividends or stock buybacks rather than years of poor M&A and divestitures?  And think about all of the employee mindshare lost and customer confusion created during the decade long period of uncertainty.  Dell is licking their chops right now.

Companies try to get bigger for many reasons and use many business school terms to justify it.  Phillip Morris and PepsiCo did so to diversify away from their core businesses.  What happened years later?  Phillip Morris spun out its food business resulting in a standalone a cigarette company. PepsiCo sold its restaurant business and is under fire from shareholders to spinoff many of its non-core assets. More recently, Kraft announced it will split into two companies only months after it completed the Cadbury deal.  I thought bigger was better?  And think about it, can Phillip Morris ever diversify enough from being a cigarette company? 

Slow changing companies that seek growth around the trenches of its core generally are more sound for the long-term as they effectively look at the business beyond fiscal quarters.  Exxon, for years, has caught flack by analysts to invest in high-growth renewable energy and alternative sources; its response has always been: We're an oil and gas company, not a solar research company.  P&G has always stayed in the consumer staple business, only making acquisitions as product or geographic extensions.  They've rewarded shareholders well in the long-term; and further, they've created a culture of stability and a focused long-term vision along the way.

Besides the advisors, corporate executives and others that stand to gain from large scale corporate transactions, there is often very little value created besides a week of headlines. When companies listen to Wall Street more than its customers and employees, it usually leads to myopic thinking and superfluous deals.   Sometimes the best policy is to do nothing and focus on your core business.  So when a CEO wants to be transformative, he or she is basically telling you that they have no confidence in what they are doing and betting the farm on something they are even less certain about.

07 August 2011

Patent Lawyers Gone Wild!

The modern day patent system has no doubt provided substantial societal gain throughout the years.  Government grants of exclusivity arrangements have encouraged R&D, promoted invention, and protected new ideas.  As most things that have political fingerprints, however, it seems the very system that was supposed to keep the public from being held hostage by large corporations is now helping them create barriers to entry.   In the current mobile patent war, for example, its the richest companies that gobble up patents to stifle competition through through lawsuits (yes Apple I mean you).  Is innovation being left in the hands of the few with the largest war chests and most lawyers on the payroll? 

The patent infringrement assault on Android is bloody.  Apple is suing every handset manufacturer they can think of to essentially take the guts out of the free mobile OS.  HTC pays Microsoft $5 per handset sold (Microsoft makes more from HTC sales than their own Windows phones).  Samsung cannot sell their Galaxy tablet in Australia thanks to Mr. Jobs.   Mobile "patent troll" companies like Interdigital have tripled in price on speculation that they will get sold to the highest bidder.  Remember Motorola?  They are back from the dead sporting a 17,000 patent portfolio.  Some of these companies actually have more attorneys on their staff than any other discipline.  I've never seen a case when this is a good thing for the general public (read:  Congress).  Are these R&D havens or lawyers gone wild?

Its one thing if Apple had some sort of super patents that companies were blatantly stealing.  If this was the case, Apple wouldn't have the need to drop nearly $3B to purchase Nortel's patent assets (incidentally with other "consortium" monopolists like Microsoft) and continue their shopping spree.  They are filing claims for patents around the fringes, ones they acquire after the fact, or even ones they might not be using or so insignificant to the overall OS.  Apple just became the second most valuable company on the planet, why do they see the need to stoop to this level?

Simple.  The Iphone represents almost half of Apple's revenue.  Android is inching towards a 50% market share in smartphones.  What they spend on patents is a fraction of what they can defend by taking the largest competitor out.  And of course, consumers will suffer the most by reduced choice.  It is fortunate that Android is backed by deep pockets (Google) who can afford to fight back, but what if they weren't ?  How would they fight back against Apple's $80B cash balance? Why can't Apple just continue to disrupt the market through innovation instead of focusing on legal brinksmanship? 

We saw similar games in the pharmaceutical industry.  Most of the blockbuster drugs that came out were brought by a limited number of companies with vast resources.   And as the 17 year patent period would expire, they would work the system by making minor tweaks to their drugs to extend the patent life.  You saw very little innovation coming from smaller players who don't have the resources and knowledge of the system to compete.  There were rarely any development firms or smaller companies that could bring wide scale drugs to market in large part because of the muscle of the big boys.  And remember how much your prescriptions cost as a result?

I don't want to imagine a world where my only choice is Apple and Microsoft (didnt we have that in PC-land?) or where the only drugs being developed are by 3 or 4 firms.  I continue to hope the patent system will favor inventors like Robert Kearns in Flash of Genius who miraculously defeated the Detroit automakers that stole his design.  With patents being so easy to file for sophisticated lawyer groups, however, its the large companies with vast resources that are being aided the most.  But lets hope in the long run, things work out the way they should  A warning to Apple:  just look at Pfizer now -- they are nothing more than a large cash balance.

22 July 2011

Is there a Carnegie 2.0?

Self-made billionaires in the US have historically had a very strong track record of bringing significant societal change through philanthropy. The likes of the Carnegies and Rockefellers brought libraries, higher education, and public health to the masses. In recent years, the Gates family is not only eradicating diseases, but also more importantly convincing the uber-rich to take the Giving Pledge (1 year later ~70 have taken it). So what about now? With new billionaires created everyday through the monetization of internet-based ventures, are the new money kids filling in where they left off? Aren’t the Gen Y’ers more charitable than their money-centric predecessors?

While the next Vanderbilt has not yet emerged, I like how the youth are building charity into their businesses. Not as outright philanthropic concerns but through incorporating the values of “doing good” into everyday transactions. Tom’s Shoes and Warby Parker have brought the concept of Buy One, Give One into the mainstream. I wrote about large companies like Starbucks that employ higher purpose principals compared to its older rivals. For profit microfinance institutions and venture philanthropy, despite their problems, are expanding their reach. A pessimist may call these marketing strategies, but at the end of the day, they are helping others on a daily basis when other similar for-profit businesses are not. By leveraging traditional business channels, these efforts are frequent, efficient and effective.

Pure play charities such as Kiva or DonorsChose bring the sophistication of tech market exchanges into the non-profit sector. Others such as ConvergeUS and HistoryPin bring about change through social networks. Though I applaud these creative tech efforts, they are small in the grand scheme of the world problems. Certainly in the Valley, amidst of all of this new money, altruism, and technology, there would emerge the next Andrew Carnegie, right?

Not yet. Of Barron’s Top 25 Givers of 2010, only Ebay’s Pierre Omidyar could be considered a new tech entrepreneur. Since Bill Gates, no one from the next generation has taken the helm of leading world philanthropy. Perhaps we’re too early in the cycle (people are too busy filing for bubble IPOs). Perhaps Gates is enough for now (some estimates peg the pledge’s value to eventually exceed $600B). Perhaps a centralized institution is no longer required thanks to technology as individual efforts can yield substantial results. It will be interesting to see who, if anybody, succeeds Bill Gates.  Although I'm surprised at the unusually small number of headlines, perhaps even in philanthropy, the game has changed.  With the world flattenting at a quicker and quicker pace, buying shoes just might be enough.

01 July 2011

It's not a bubble

Its different this time aound. There's real revenue behind these companies with proven business models.  Social media, ecommerce, and advertising are now mainstream and have matured significantly from the late 90's.  Even if many of these points are true to a certain extent, none can justify the valuations that are currently in front of us.

LinkedIn is trading at about a $9B valuation, Zynga and Groupon both filed for IPOs as high as $20B.  The beauty of each of these (along with the others) is the fact that none are profitible yet.  Some like Pandora say they won't make any money in the "forseeable future."  Analysts, for example, justify LinkedIn's price target based on 65X 2014 EPS and the 100M users they currently have.  We're paying on eyeballs again; welcome to Netscape 2.0.

Why are investors making the same mistakes as they did in the late 90s?  We are not myopic enough to forget the worthless stock notifications (especially atmabus) from 15 years ago.  Even smart money is getting in at these lofty valuations; This week, Kleiner Perkins invested in Square at a $1B valuation.  Some of the first bubble carnage is still on the road (MySpace just sold for 1/16th of original price).

These companies are growing and showing relevant top lines now.  People do spend money on virtual tractors ($850M in 2010).  As i wrote about a year ago, the days of all things free on the net are no more as companies now monetize what they were afraid to in the past.  Management teams are more sophisticated and actually operate businesses for profit (except Twitter :).   At these valuations, however, one has to assume market transformative disruption.

Google killed newspapers and took a huge slice out of traditional ad dollars.  Amazon eliminated bookstores and cd shops.  These were huge industries that are no longer on the map.  Will Zynga kill off Electronic Arts or Playstation?  Groupon will take a google-sized cut from company ad spend?  Unfortunately, these days, the incumbents are much more savvy that they were before.

NBC/FOX (and others) established Hulu because they didnt know how to play in the nascent streaming space with little intention of making any money from it.  They now want to dispose of it so they can create their own meaningful net revenue streams.  They still own the content that everyone wants so they can charge what they want. Just ask Netflix.  Newly traded Homeway, despite its unique niche, will not replace hotels. Yet it trades at 1/3 of the value of Marriott and Starwood already. Cloud software packages might have interesting platforms but will not replace Oracle who is already embedded in most large corporations. 

Don't expect all of these high flying startups to take down established players to the extent their valuations imply.  Incumbents are not surprised anymore about people spending more time on the net or buying things recommended by Facebook friends. As i've always said before, the internet is merely a new distribution channel not a new business.  Although my demeanor would be different if I got in on the IPOs, i can't shake the time warp feeling of 1998.